• SENIOR PROGRAM MANAGER

    IT & Business Transformation | Interim Management
    Belgium · International B2B Experience

I help organisations deliver complex technology and business transformations by aligning stakeholders, suppliers and delivery teams around clear governance, measurable outcomes and financial objectives.

With extensive experience in program management, service delivery and international operations, I bring structure, transparency and execution to demanding business and technology initiatives

  • Program & Transformation Management

    Leading complex, multi-stakeholder programs from mobilisation through transition and delivery.

  • IT & Telecom Service Transformation

    Coordinating technology, infrastructure, suppliers and business teams to achieve controlled transitions.

  • Governance, PMO & Performance

    Establishing effective reporting, risk management, stakeholder alignment and financial control.

  • Interim Leadership & Service Delivery

    Mobilising teams, improving operational performance and translating business objectives into execution.

Skills

People Management

Coaching and development, target and performance mgt, resource allocation, crosscultural team mgt and interviewing/hiring

Cross/up Selling

Same account revenue growth mgt, managing additional services delivered, stakeholders and business partners mgt

Program Management

Transformation & change mgt, pragmatic/agile approach, scope-budget time mgt and end to end follow-up

Technical Management

Usage of ERP packages Oracle, PeopleSoft & SAP, SFDC, MS O365, MS Sharepoint, ITIL consultancy, Genesys Cloud CX and overall IT knowledge

General Business

Financial mgt, presentation & negotiation skills, C-level engagement and situational leadership

Languages

Dutch, English and French

A little bit about me and my previous work

Experience

Education

Successful Strategy Execution
2025 – Vlerick Business School
Blockchain basics and beyond – How Blockchains will change business
2022 – LinkedIn IN Learning
Mastering Interim Management
2021 – Vlerick Business School
NATO Security Clearance
2021 – National Security Authority
Certification Program in Change Management
2021 – Nexum (Prosci)
Security for Management – Foundation Certificate
2020 – G4S Training & Consultancy Services
ITIL 4 Service Management – Foundation Certificate
2019 – B2B Learning
Agile Project Management – Foundation Certificate
2019 – B2B Learning
Advanced Management – Programme Certificate
2011 – Vlerick Business School
Middle Management – Programme Certificate
2003 – Vlerick Business School
Computer Science – Bachelor’s Degree
1991 – Industrial High School Brussels

Key Projects

  • Overall Management of telecom Transition Programs (public & finance sector)
  • Overall Management of an Integration Program
  • Overall Management of a Cloud Based CTI Project
  • Transforming a substantial loss-making contract into a profitable managed services agreement
  • Assessing and transforming a profitable division into a coherent, services and solutions selling team
  • Integrating two separately managed service divisions into one delivery team
  • Translating software - and services business blocks into a commercial contract
  • Preparing and leading ITIL Foundation training sessions
  • Building infrastructure, organising logistics, providing training and post-support
  • Creation of a multilingual service desk, as part of a revenue growth programme