• INTERIM SERVICE DELIVERY &
    PROJECT MANAGEMENT

    Business leader, customer oriented and
    service minded

Objective & Focus

My principal objective is connecting with customers, collaborating with them towards the delivery of the best possible solutions. Inspiring service & project teams with different backgrounds and cultures is something I like to do without losing sight of the financial results. I am highly focussed on customer satisfaction, team development, individual support and stakeholder management

Skills

People Management

Coaching and development, target and performance mgt, resource allocation, crosscultural team mgt and interviewing/hiring

Cross/up Selling

Same account revenue growth mgt, managing additional services delivered, stakeholders and business partners mgt

Project Management

Transformation & change mgt, pragmatic/agile approach, scope-budget time mgt and end to end follow-up

Technical Management

Usage of ERP packages Oracle, PeopleSoft & SAP, SFDC, MS Office suite, ITIL consultancy and overall IT knowledge

General Business

Financial mgt, presentation & negotiation skills, C-level engagement and situational leadership

Languages

Dutch, English and French

A little bit about me and my previous work

Experience

Education

Security for Management – Foundation Certificate
2020 – G4S Training & Consultancy Services
ITIL 4 Service Management – Foundation Certificate
2019 – B2B Learning
Agile Project Management – Foundation Certificate
2019 – B2B Learning
Advanced Management – Programme Certificate
2011 – Vlerick Business School
Middle Management – Programme Certificate
2003 – Vlerick Business School
Computer Science – Bachelor’s Degree
1991 – Industrial High School Brussels

Key Projects

  • Transforming a substantial loss-making contract into a profitable managed services agreement
  • Assessing and transforming a profitable division into a coherent, services and solutions selling team
  • Integrating two separately managed service divisions into one delivery team
  • Translating software - and services business blocks into a commercial contract
  • Preparing and leading ITIL Foundation training sessions
  • Building infrastructure, organising logistics, providing training and post-support
  • Creation of a multilingual service desk, as part of a revenue growth programme