My principal objective is connecting with customers, collaborating with them towards the delivery of the best possible solutions. Inspiring service & project teams with different backgrounds and cultures is something I like to do without losing sight of the financial results. I am highly focussed on customer satisfaction, team development, individual support and stakeholder management
Coaching and development, target and performance mgt, resource allocation, crosscultural team mgt and interviewing/hiring
Same account revenue growth mgt, managing additional services delivered, stakeholders and business partners mgt
Transformation & change mgt, pragmatic/agile approach, scope-budget time mgt and end to end follow-up
Usage of ERP packages Oracle, PeopleSoft & SAP, SFDC, MS Office suite, ITIL consultancy, Genesys Cloud CX and overall IT knowledge
Financial mgt, presentation & negotiation skills, C-level engagement and situational leadership
Dutch, English and French
Blockchain basics and beyond – How Blockchains will change business
2022 – LinkedIn IN Learning
Mastering Interim Management
2021 – Vlerick Business School
NATO Security Clearance
2021 – National Security Authority
Certification Program in Change Management
2021 – Nexum (Prosci)
Security for Management – Foundation Certificate
2020 – G4S Training & Consultancy Services
ITIL 4 Service Management – Foundation Certificate
2019 – B2B Learning
Agile Project Management – Foundation Certificate
2019 – B2B Learning
Advanced Management – Programme Certificate
2011 – Vlerick Business School
Middle Management – Programme Certificate
2003 – Vlerick Business School
Computer Science – Bachelor’s Degree
1991 – Industrial High School Brussels
